Support your customers through the life of your product
Once your product is in the field, maintaining a high degree of customer satisfaction is essential for your vision to be fulfilled. No matter how amazing your application is, if your customers don’t feel supported the true benefits of your solution will be lost on them. Avnet has you covered with services from the moment the product ships through the end of its service life in the field.
We’ll work with you to craft a post-sales solution directly for your end users or to complement your channel. Each of the services will fit together seamlessly and our professional staff ensures your customer will rave about their experience with your brand.
Post-sales support services
- Flexible options for warranty repair.
- Professionally staffed call centers for technical and warranty support.
- Environmentally and financially responsible asset disposition for equipment no longer in service.
Warranty and break/fix services
We’ll work with you to create a specific warranty program that provides outstanding service to your customer and upsell opportunities for you. The service experts at Avnet will guide you through the financial models around warranty length, risk and support costs so you can make the most informed decision. We’ll then set everything up and coordinate activities across the ecosystem.
Avnet is an authorized repair center for many of the major computer hardware manufacturers. Our technicians are trained and certified to address every aspect of your product. You can turn this into a competitive advantage, especially if you offer an extended warranty program with advanced replacement as part of your overall offering.Learn More
Call center services
When your customers have a question, technical or support related, you want them to get the right answer in a timely manner. Our staff will provide a great experience for your customers by taking ownership for the call and seeing it through to the end.
Using our team for level one and level two technical support will free up your technical resources to work on new projects and other high value activities. You’ll find our staff to be very knowledgeable and easy to train. On those rare occasions when an issue needs to be escalated, your engineers will appreciate the details we provide and the troubleshooting we’ve conducted.Learn More
When it’s time to replace a unit in the field, working with Avnet turns this from a headache into a benefit. We’ll provide you with a range of options around how to dispose of the unit. If the unit needs to be destroyed or e-cycled, we’ll handle it in an eco-friendly manner that meets all regulatory standards. If there is aftermarket value, Avnet will lead you to obtaining the highest value possible for the equipment.Learn More