Our Quality Policy
To help us achieve our goals and ensure complete customer satisfaction, we employ an up-to-date quality management system according to DIN EN ISO 9001 daily and practically adapt when needed. We understand quality management as a task of guidance and each employee is jointly responsible for the quality of their work. A continuous improvement process in all parts of the company helps us to uncover possible gaps and eliminate existing weak points. Setting realistic annual targets and their achieving them are a substantial component of our firm culture and have been since we were founded.
Quality and Environmental Policy
We fulfill the demands of our customers and, where possible exceed them. Our employees are regularly trained in relation to their designated role. Employees conscientiously apply our management system to their job. We utilize “best practice” preventive methods to deliver our “Right First Time” Strategy. We employ a continual improvement process with published quality and environmental objectives. We reduce environmental impact and try, if possible to avoid it entirely. We ensure that the organization conforms to all valid legal and statutory regulations.
System Quality Control
Our most important goal is the maintenance of consistent, first-class products and service. This is carried out through high-quality standards in all areas of the lifecycle of our products, from the initial stages of development through to the various customer-friendly services that we offer. We work hand-in-hand with our clients and through this collaboration are able to ensure that we meet their expectations and never tire of striving to further improve both products and the manufacturing process.
In addition, we comply with the highest level of regulatory and statutory requirements governing our business in the markets in which we operate. The complete and total adherence to ISO 9001 Quality Standards as well as to those regulations set out for Medical Products in ISO 13485, guarantees that we meet normative and regulatory requirements. Through the control of all documentation relating to the development and manufacturing processes, we create products that fulfill all the requirements and demands of efficiency and economic viability and profitability. Our Traceability System enables a fast and explicit identification and traceability of every finished product, across the delivery and supply chain through to the individual component parts.
Each member of our highly-qualified staff carries in the forefront of their thoughts and actions the desire to reach 100% quality in all our finished products, which enables us to successfully fulfill the goal of achieving complete customer satisfaction.